Frequently Asked Questions
How long will my order take?
Handling at Super Sports Gear runs 1–2 business days and transit 3–7, so 4–9 business days in total, with tracking emailed the moment the parcel is scanned.
How much is shipping?
Super Sports Gear charges a flat $9.99 for US delivery, waived on orders of $75.00 and over.
Do you ship outside the United States?
No: the Super Sports Gear carrier account covers US addresses only.
Can I collect my order from the shop?
Web orders from Super Sports Gear go out by carrier, while in-person buying happens at 3757 W 26th St, Chicago, IL 60623, United States during Mon–Fri: 08:00–20:00 | Saturday: 09:00–20:00 | Sunday: 09:00–17:00.
What can I pay with?
Card payment is available at Super Sports Gear, together with Afterpay, Klarna and WeChat Pay, processed entirely by the payment provider.
Can I return something?
Within 30 days of delivery Super Sports Gear will take an unused item back in its original packaging; a mistake of ours carries a prepaid label. See the Refund and Returns Policy page for the conditions Super Sports Gear works to.
How fast are refunds?
Super Sports Gear turns refunds round within 5–7 business days of the return being checked in; statements take a little longer to catch up.
Can I cancel an order?
Write quickly and Super Sports Gear can stop the order before picking; after that point it is a return like any other.
Is my payment secure?
Super Sports Gear sees a confirmation and the last four digits, never the card number itself.
How do I reach a person?
A person at Super Sports Gear reads [email protected] and answers within 1 business day, or pick up the phone: (773) 823-1331.
Still stuck?
Super Sports
3757 W 26th St, Chicago, IL 60623, United States
Phone: (773) 823-1331
Email: [email protected]
Hours: Mon–Fri: 08:00–20:00 | Saturday: 09:00–20:00 | Sunday: 09:00–17:00