Refund and Returns Policy
The window below is deliberately generous; the conditions are the ordinary ones.
The window
The return period is 30 days from delivery; one email to [email protected] begins it.
Condition we can accept
- Not used, and fit to sell again.
- With the packaging that keeps it safe in transit.
- Everything that came with it, included.
What we cannot take back
- Anything already in service — mounted, wired or drilled.
- Products past a hygiene or safety seal.
- Custom-cut or bespoke items.
- Gift cards, and final-sale clearance stock.
Who pays the return postage
- Fault, damage or the wrong item — the return is free and we send the label.
- No longer wanted — the return postage is yours and outbound shipping is not refunded.
Refunds
Expect the refund within 5–7 business days of the parcel arriving back, to the original payment method.
We tell you by email when it has gone rather than leaving you to check.
Exchanges
Order the item you want now and return the one you do not. We refund the return when it reaches us.
Faulty goods
Manufacturing defects are covered for as long as the manufacturer covers them. We deal with the claim on your behalf.
Where to send it
Super Sports
3757 W 26th St, Chicago, IL 60623, United States
Phone: (773) 823-1331
Email: [email protected]
Hours: Open Mon–Fri: 08:00–20:00 | Saturday: 09:00–20:00 | Sunday: 09:00–17:00.
Please wait for a return confirmation email before shipping anything back, so we can match your parcel to your order.